Technology Services

The Office of Technology Services (OTS) supports the Illinois Tech community by providing and maintaining the university’s technology services, including applications (administrative and academic), identity and access management, networks, PC labs and kiosks, printing, security, and more, all with the goal of enhancing the student experience.

In addition to the above-mentioned services, OTS offers annual, mandatory, cybersecurity training for all community members to protect the university from bad actors and establish a culture of cybersecurity at Illinois Tech.

OTS manages the Illinois Tech Portal (portal.iit.edu), which provides easy access and two-factor authentication to most Illinois Tech applications, including the Microsoft 365 applications, online course registration, financial aid, students accounts, Canvas, Apporto (i.e., the Virtual Computer Lab (VCL), Banner, Handshake (jobs), Zoom, and other many other applications.

Your M365 account provides access to Outlook (email), calendar, OneDrive, Teams, and many other Microsoft applications for your personal tasks and schoolwork until you graduate and transition to being an alumnus/a.  One year after graduation your email address will be retained only as a forward to a personal email account of your choice.

Course materials are currently available through our learning management system (LMS), Canvas.  Your instructors use Canvas to post notes and other course information. Video lectures can be viewed on Panopto and accessed through Canvas.

The Virtual Computing Lab (VCL), is Illinois Tech's primary computer lab for accessing academic software with lab software refreshed each semester.  While there are some legacy physical computer labs available across campus, OTS highly encourages you to use the VCL which has the vast majority of the applications and is accessible 24/7 from anywhere. Free computer software downloads, such as Mathematica, Autodesk, and ANSYS Multiphysics, are also available.

Color, black-and-white, and plotter printers are available throughout campus, including in some residence halls. Every degree-seeking student receives $5.00 in free printing credits, or the equivalent of 100 black-and-white, letter-size (8.5" x 11") prints, for each semester they are enrolled in classes. Law students receive $28.00/semester or the equivalent of 400 black-and-white prints. To access the university-wide printing system, please visit https://print.iit.edu. Members of the Illinois Tech community can send a print job from their personal device (PC, Mac, tablet, or smartphone) to any printer.

The OTS Support Desk is the central point of contact for technology support at Illinois Tech. Support Desk staff provide technical problem-solving and administrative support for our community. Services include troubleshooting, account management, and configuration assistance; personal hardware support is not offered. A request for technical support may be submitted by opening a ticket by visiting https://services.iit.edu, calling 312-567-3375 (on-campus 7-DESK), or stopping by the upper level of the Galvin Library on the Mies Campus or Room 540 at the Conviser Law Center to speak with a Support Desk staff member in person. Our knowledge base is also available at services.iit.edu where you can find how-to information for common technical issues and questions.

Ubiquitous wireless service is available university-wide through eduroam and IIT-Secure. The IIT-IoT wireless network is available for gaming devices, streaming devices, and more that are unable to join eduroam/IIT-Secure. Please see these instructions for connecting to the Internet through the Illinois Tech network, including how to configure your devices. A virtual private network (VPN) is also available to students through the Cisco Secure client.